Consumers

SAM is committed to providing excellent service to the individuals we serve. Below are a number of helpful resources for consumers of SAM services.

FAQ's

Question _ Answer-new (English).pdf

Question _ Answer-new (Spanish).pdf

Helpline

Consumer Service Help Line.pdf

Consumer Service Help Line (spanish).pdf

SAM's Mental Health Crisis
Intervention and Emergency Services

Help is available 24 hours per day, seven days per week all year round. Holidays included.

• Simply telephone 610-236-0530
  

Where can I get help?

• Walk-in crisis available at 19 N. 6th Street Reading, PA 19601
• We can work with you at a local hospital Emergency Care Unit.
• In Berks County in the community where you are located
  

What kind of Crisis Intervention Services are available?

• We can help resolve and/or defuse crisis situations through problem-solving, support and referral.
• We can help with assessment and consultation in identifying mental health problems
• We can help you explore options for mental health treatment or other interventions and community services.
• We can provide information and referral for other human services and community resources.

What kind of Emergency Mental Health Service is available?

• We provide help only after less restrictive and less intrusive Crisis Intervention Services have been provided.
• We can help with the review and execution of requests for involuntary mental health evaluation and treatment.
  

Am I eligible for help?

• All you have to do is ask. We will help regardless of age, income or insurance.
• We can help individuals in crisis  as well as others that are interested in their well-being, including but not limited to, family friends, human service agencies, law enforcement and court officers.
  If in doubt call us.