• People are essentially good and do the best they can.
• People have a responsibility to live within the rules and regulations that have been established for their particular environment.
• People should have input into the things that affect them.
• People are to be treated with dignity and respect in every interaction.
• People have many facets; some more desirable than others
• People who provide care sometimes need to be cared for
• We must behave as we expect others to behave.
• We must find a way to help others succeed, not fail.
• We must understand the limits of our control in every situation.
• We must strive to understand the world through the eyes of others.
• We consider our employees to be our most valuable asset.
• We must be truthful.
• We must accept responsibility for our actions.
• We must work toward a win-win outcome in every interaction. 
• When we mandate compliance the outcome may be superficial.
• Diversity enhances our world.
• Change is inevitable and is not to be feared. 
• Boundaries are necessary and must be respected.

Welcome to Service Access and Management, Inc.!  SAM for short.  We are a not-for-profit human services organization serving over 14,000 people in communities throughout our commonwealth.  SAM is dedicated to helping people throughout Pennsylvania enhance the quality of their lives by effectively and efficiently managing and/or providing needed human services.  Click through our website to discover who SAM is, what we do for our consumers, what we do for communities, and what we could do for you!

See the counties in which SAM provides services (click here)

Service Access & Management, Inc. (SAM, Inc.) its employees, and any individual representing the organization must, at all times, comply with all applicable laws and regulations. SAM, Inc. will not condone the activities of employees or representatives who achieve results or personal gains through violation of the law or unethical business dealings. This includes any payments for illegal acts, indirect contributions, rebates, and/or bribery. SAM, Inc. does not permit any activity that fails to stand the closest possible public scrutiny.

All SAM, Inc. staff, members of the Board, student interns, and volunteers serves in the capacity of representatives and ambassadors of the organization and as such will conduct all business well above the minimum standards required by law. Accordingly, these individuals must ensure that their actions cannot be interpreted as being, in any way, in contravention of the laws and regulations governing the SAM, Inc.'s operations.

These standards apply to all full-time and part-time employees (management, and staff), members of the Board of Directors, student interns, and volunteers of SAM, Inc., its divisions, its subdivisions, and contract employees hired through third-party agencies.

The purpose of SAM, Inc.'s Code of Ethical Conduct is to define expectations and to ensure that all individuals clearly understand their responsibilities, requirements, and compliant behavior written in policy.

Ethical Standards

1. All staff, members of the Board of Directors, student interns, and volunteers involved in the provision of services to consumers will always behave in ways which respect the dignity, health, safety and individual needs of each individual.
2. Staff, members of the Board of Directors, student interns, and volunteers who are members of a professional clinical discipline, such as nursing, psychiatry, social work, etc. are expected to abide fully by the applicable code of ethics of their respective discipline.
3. Staff, members of the Board of Directors, student interns, and volunteers involved with individuals will ensure that all SAM, Inc. programs and services are fully available on an equal opportunity basis, and acknowledge a consumers right of choice.
4. SAM, Inc. does not discriminate on the basis of race, religion, gender, age, sex, disability, creed, ancestry, sexual preference, national origin, or any other factors as defined by law.
5. All billing activities will always be based on a fully accurate and honest accounting of services rendered.
6. In all relationships with other health care providers, educational institutions, payers and other stakeholders, SAM, Inc. personnel will abide by the highest standards of ethical conduct and will always act in the best interest of SAM, Inc. and our individuals.
7. SAM, Inc. staff shall maintain confidentiality as specified by current laws.

Code of Ethical Conduct PDF Download - English

Code of Ethical Conduct PDF Download - Spanish

HIPAA Notification of Privacy Practices form - English

HIPAA Notification of Privacy Practices form - Spanish

For more information about SAM, Inc.'s Ethical Code of Conduct and Standards or
to report any concerns, please contact your family member's case manager or the
SAM Help/Complaint Line at toll free 1-877-780-0681.

Founded in Service

SAM isn't some huge conglomerate that does a bit of Case Management or Supports Coordination on the side.  Human Services are what we do and we do them well.  SAM began as a tiny 15-person team of individuals dedicated to improving human services in Pennsylvania.  Now, more than 20 years later, that team has grown to nearly 600 individuals serving more than 14,000 Pennsylvania residents.

Known for Service

SAM's reputation within the human services field is stellar!  In a recent report, over 90% of our consumers - the individuals whom SAM helps on a daily basis - said that they are satisfied or very satisfied with our service.  County officials have offered testimonials validating the success that SAM has brought to their struggling human services. 

Click here to view the results from our recent external stakeholder satisfaction survey

Click here to review the results from our recent consumer satisfaction survey

Pride in Service

We have thousands of satisfied consumers whose lives are enriched thanks to the hard work of our staff.  We are proud of our employees.  Their dedication to the people they help each day are the main reason that SAM succeeds.

It is easy to be proud of our programs.  It is another case entirely to justify that pride with outside accreditation.  Our case management and crisis intervention services are reviewed and accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF).  SAM goes far beyond the annual state licensing standards and conforms to rigorous international standards of best practices for our programming.

Future in Service

SAM has been expanding its service area since 1997 when we moved beyond the boundaries of Berks County in south central Pennsylvania to neighboring Schuylkill County. Since then, we provide services to 58 additional counties and more than 25,000 consumers.

We continually look for methods to improve human services.  Most recently, SAM completed an initiative to implement mobile case management more broadly throughout our organization.  Supporting our case managers while they are mobile and out helping individuals in the community has increased efficiency and improved services. 

Beyond high-quality human services, SAM can also provide support to counties in fiscal and administrative areas as well.  Please visit our Management Services page for more information.

The mission of Service Access & Management, Inc. is to help people throughout our service area enhance the quality of their lives by effectively and efficiently managing and/or providing needed, accessible and individually satisfying human services.