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Welcome! Service Access & Management, Inc., is a provider of human services and management services throughout Pennsylvania and New Jersey. Please choose a location below to learn more about our available services in each state.

Services in Pennsylvania

Services in New Jersey

 

Services

Privacy 101

privacyIf you would like to implement privacy training for your staff that is relevant to your operation, impactful, but yet simple, consider Privacy 101 offered by Service Access & Management, Inc. (SAM).

Privacy 101 is designed to engage your staff in a way that many traditional online or in-person privacy training programs don’t. Our trainer will schedule a meeting to learn about your organization so we can develop a custom training program relevant to your operations and areas of need.

Most Privacy 101 programs offered by SAM include a primary focus on HIPAA (Health Insurance Portability and Accountability Act). They also focus on important aspects of various other privacy laws which protect the confidentiality of a patient’s or client’s Mental Health, Drug and Alcohol and HIV/Aids information. Our curriculum for providers in Pennsylvania can also focus on the Pennsylvania Mental Health Procedures Act if this is relevant to your operations.

At the conclusion of the training, your staff will:
• Understand basic privacy concepts which are key to protecting health information while promoting the flow of information and allowing for quality services.
• Better understand their obligations to protect the privacy of the individuals you serve.
• Have a fundamental understanding of HIPAA and additional privacy requirements imposed by mental health, drug/alcohol, and HIV/Aids privacy laws.
• And know the difference between required and permitted disclosures of protected health information.

About the Trainer
chrisambroseChris Ambrose has been an employee with SAM since 2002 and has been the Compliance Officer at SAM since 2011. Chris is dually Certified in Healthcare Compliance (CHC) and Healthcare Privacy Compliance (CHPC) by the Compliance Certification Board. He also holds active memberships with the Healthcare Compliance Association and Society of Corporate Compliance and Ethics. Chris holds a Master of Business Administration degree and a Bachelor in Criminal Justice Administration Degree with a minor in Social Welfare.

 
What previous attendees are saying:
“Chris thoroughly answered all of our questions.”

“I definitely now know more about my responsibilities to protect my clients’ confidentiality.”

“Chris explained privacy concepts in a way that was very easy to understand”

“The training information is relevant and useful to my position.”

drugCourse Description: This training provides an overview of the most popular types of drugs and paraphernalia, their methods of use, and their effects on the human body.

Learning Outcomes:  Participants will be able to:
• Recognize the dangers associated with the abuse of narcotics, prescription drugs, synthetic/ designer drugs and alcohol
• Identify each of the following along with the paraphernalia used to introduce each drug into the human body: Opiates-Marijuana-PCP-Cocaine-Amphetamines-Meth Amphetamines-Ecstasy-Alcohol
• Describe the processing method for preparing controlled substances for human ingestion
• How to assist individuals in accessing treatment

Length of Training (Hours): 3      

Maximum Number of Participants: 25

Sequence of Learning Activities:
1. Introduction/Overview
2. PowerPoint Presentation
3. Review/Interactive
4. Debrief and Feedback

opioidCourse Description: This training provides guidance to staff in terms of enhancing awareness, assessment, and intervention skills necessary for work in the field. It is intended to enhance staff’s ability to identify and minimize risk to the personal safety of both staff and their clients in a variety of settings. This training addresses the current opioid epidemic, changes in legislation, individuals experiencing an overdose and how to respond to those situations.

Learning Outcomes: Participants will be able to:
• Recognize the significance of the current opioid epidemic
• Opioid recognition and exposure hazards
• Identify and respond to an overdose
• Education and Understanding of Act 139

Length of Training (Hours): 3      

Maximum Number of Participants: 25

Sequence of Learning Activities:
1. Introduction/Overview
2. PowerPoint Presentation
3. Review
4. Debrief and Feedback

violenceCourse Description: This training provides guidance to staff in terms of enhancing awareness, assessment, and intervention skills necessary for responding to workplace or school violence. It is intended to enhance staff’s ability to identify potential dangers and minimize risk to the personal safety of both staff and their clients in a variety of settings.  

Learning Outcomes:  Participants will be able to:
• Describe and implement strategies to de-escalate the individual (and the staff person himself/herself), while maintaining safety for all
• Identify and apply effective skills in communication
• Identify and apply effective strategies in using objects and space to maintain safety, while being mindful of the setting/situation;
• Apply the three different responses to an Act of Violence – Run-Hide-Fight
• Identify exit strategies
• Utilize various techniques for cover and concealment
• Implement counter strategies and distraction techniques

Length of Training (Hours):  3      

Maximum Number of Participants: 10

Sequence of Learning Activities:
1. Introduction/Overview
2. PowerPoint Presentation
3. Physical Techniques
4. Review
5. Debrief and Feedback

fieldworkerCourse Description: This program will provide guidance to staff and enhance awareness and assessment skills necessary for casework in the field. The purpose of this training is to identify potential dangers and minimize risk to the personal safety for both staff as well as their clients in the community.

Learning Outcomes: Upon completion of this training, staff will be able to:

  •  Identify potential safety risks to themselves as well as clients
  • Demonstrate appropriate responses to identified safety hazards

Learn to identify:

  • methamphetamine labs
  • opiate addiction
  • suicidal persons
  • and various other potential risks

Assessment of Student learning:  Staff will demonstrate proper field safety techniques and assessment skills utilizing scenario-based training to include three scenarios. The scenarios address identification of methamphetamine labs, opiate addiction, suicidal persons, and various other potential risks to staff and children in the field, in a real life setting. As staff progress through the scenario, role players react to the staff and staff complete scenarios as they would in the field, contacting supervisors, emergency services or law enforcement. Upon completion of the scenario, the staff, evaluators and role players will participate in a debriefing and then the staff will complete the corresponding paperwork. The program concludes with a mock court hearing and group discussion.

Length of Time/Hours: (Hours) 4    

Maximum Number of Participants: 12

Planned Sequence of Learning Activities:
1. Introduction/Overview
2. Safety Plan
3. Approach and Awareness
4. Structure Awareness
5. Assessment Skills
6. Scenario-Based Training
7. Debrief and Feedback

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 610-743-5937

Fax: 610-376-1601

Introduction

The Advancing School Attendance Program serving Berks County is designed to work with families and youth to increase school attendance and/or participation in career-oriented activities. Typical family goals for students participating in this program include reducing student absenteeism and decreasing tardiness.

Protocol - Berks Initiative for School Attendance

The Advancing School Attendance Program is a component of the Berks Initiative for School Attendance. To access a comprehensive overview of the Berks Initiative for School Attendance, please refer to the Protocol document below.
pdfPROTOCOL

Referrals to the Advancing School Attendance Program

Referrals to the Advancing School Attendance Program may be made by school districts and Magisterial District Judges by completing and submitting the Electronic School Attendance Improvement Plan (ESAIP).
If you have questions regarding the referral process and the ESAIP, please contact the Advancing School Attendance Program at the This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone number listed above.
If you want to access the ESAIP and the directions to complete the ESAIP, please refer to the following:

Please note: You will need the latest version of the free Adobe Acrobat Reader to view these PDFs. Click here to update your Adobe Acrobat Reader.

  • For the “Directions to Complete the ESAIP” document, click below:
    pdfESAIP Directions
  • For the ESAIP Referral Form, click below. Unfortunately, it can not be filled out electronically; you must print the form and fill it out by hand. To submit the form, either scan it in and email it to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax it to the Advancing School Attendance Program at (610) 396-0105.
    pdfESAIP Referral Form2.2 MB
  • For a version of the ESAIP that you may print, review and use as a handwritten, rough draft, click below:
    pdfForm Print

Attendance Flow Chart

Click  here to view our Attendance Flow Chart.

Description of the Advancing School Attendance Program

As a provider of case management services for children, youth and families, SAM, Inc. has a long history of accessing a variety of supportive resources. Our Advancing School Attendance Program works with families to identify any barriers related to school attendance, determine the student’s and family’s needs, and work with local resources to improve the likelihood of school success.

Within the SAM Advancing School Attendance Program:

  • All school-age youth up to age 16 who have been identified as having excessive absences are eligible.
  • Case assignment and the planning process begin immediately upon referral. Priority is given to elementary age youth.
  • The services provided will accommodate the family’s needs and can occur during evenings and weekends, as needed.
  • SAM will go where we are needed to reach a child’s academic goals. Services will be provided at the locations and settings most convenient to all involved – students, families, school staff, and others.
  • Schools as well as other stakeholders become a partner in achievement of goals and progress is shared between members regularly.

PROGRAM HIGHLIGHTS

  1. The program accepts and processes any/all referrals who meet the eligibility criteria (school age youth who have been identified as having excessive absences).
  2. Case assignment and the evaluation/planning process begin immediately upon the receipt of the referral of each case.   Each case is typically assigned within five (5) working days.  Cases are prioritized by age and grade level once capacity, which is to be determined through contract, is reached.
  3. Ages of youth served represent the compulsorily age requirements of Pennsylvania with a focus on children who are age 16 or younger, particularly elementary school students (e.g., 8-year-olds).
  4. Services are provided at the times and frequencies which most effectively facilitate the accomplishment of the individual child/youth's goals and family's needs, and can involve non-traditional (evening and weekend) hours, particularly 7 a.m. to 8 p.m.
  5. Services are mobile – i.e., will be provided at the locations, and in the settings, which most effectively access students/parents/families, school staff, and other involved agency staff and facilitate the accomplishment of the individual child/youth/family's goals.
  6. Communication with the referring school/agency is critical to the success of youth. Updates are routinely provided to the identified school staff through the preferred method of communication (email or phone).
  7. We recognize that not all students will be successful in traditional educational settings. Therefore, we work with all involved parties to explore potential alternatives to traditional school settings if appropriate. This may include vocational programs, charter school programs or cyber school programs.
  8. Program staff can work in collaboration with school districts to assist in reviewing protocols specific to school attendance and student success.

What is OLTL Service Coordination?woman 2

Office of Long Term Living (OLTL) Service Coordination will assist individuals who receive OLTL services in gaining access to waiver services and other State Medicaid Plan services.  OLTL Service Coordination will also help access medical, social, and other services regardless of the funding source.  Service Coordination is the process of working with consumers whenever possible to identify, coordinate, and facilitate all necessary services.

What Happens During OLTL Service Coordination?

The Service Coordinator (SC) works to develop a partnership of respect, support, and collaboration with the person served and families. Within this partnership, the Service Coordinators develop an individual service plan (ISP) and help consumers and families. The ISP is based on the consumer's strengths and interests and which identifies specific objectives to reach the consumer's personal goals.

OLTL Service Coordination can include any of the following services:

  • Assistance to link to chosen treatment, other services, natural supports, community resources, and opportunities that are specified in the consumer's individual service plan;
  • Help addressing basic physical needs and supports that are necessary for a stable, safe, and healthy community life;
  • Connecting the individual and family to kindred, peer, and other social support networks that are important to the persons served.
  • Preventing and managing crisis by coordinating and/or assisting with crisis intervention and stabilization services as appropriate.
  • Working with consumers to ensure that their voice is heard when dealing with other service agencies, physicians, medical plans, and more. Over time, SCs work to help their consumers become effective advocates for themselves.
  • Monitoring the individual service plans and make sure treatments remain appropriate. SCs help consumers determine whether their service plan is not only meeting their needs, but is also working toward their hopes in life.
  • Coordinating a consumer's physical and mental health treatments, determine the best methods of finding funding for treatment, help find transportation to appointments, and more.
  • Completing necessary/appropriate documentation, including maintaining individual's eligibility for waiver services, copies of the Individual Service Plan (ISP) and service plan addendums, financial data and related information.

Meeting with my Service Coordinator

Your SC is mobile and can offer outreach in whatever setting the consumer prefers – home, community, or the SAM office – and allows for the best interaction with the consumer.

SCs can adjust the intensity and frequency of services provided according to the needs of the individual as identified in his/her individual service plan, particularly during times of transition or crisis. The SC will also review the level of care needs of the consumer periodically to ensure that needs are being met.

Who is Eligible for DoA/OLTL Service Coordination?

Service Coordination Services can be provided to individuals eligible for the following:

  • Aging Waiver
  • Attendant Care/ ACT 150 Waiver
  • Independence Waiver
  • OBRA Waiver
  • COMMCARE Waiver

OLTL Waiver Process in Pennsylvania


SAM Inc. Office of Long-Term Living

Office Phone: 484-602-2480

Toll Free: 1-877-360-8355

Fax: 484-595-7013


Counties Served

Allegheny, Armstrong, Beaver, Bedford, Berks, Blair, Bradford, Butler, Cambria, Cameron, Carbon, Centre, Clarion, Clearfield, Clinton, Columbia, Cumberland, Dauphin, Elk, Fayette, Forest, Greene, Huntingdon, Indiana, Jefferson, Juniata, Lackawanna, Lawrence, Lebanon, Lehigh, Luzerne, Lycoming, Mercer, Mifflin, Montour, Northampton, Northumberland, Perry, Schuylkill, Snyder, Somerset, Sullivan, Susquehanna, Tioga, Union, Venango, Washington, Westmoreland and Wyoming counties.

Permanent Supportive Housing

Service Access and Management, Inc. consumers have the option of applying for tenancy in a permanent supportive housing apartment. Some apartments are reserved for certain target populations while other apartments are available to any SAM consumer. Tenants may remain in these apartments for an unlimited amount of time. A number of professional supports are available to tenants but these supports are not required for tenancy.

All applicants are promptly screened by a committee of professionals and referred to landlords through a process that is managed by the SAM, Inc. Housing Coordinator.

Permanent supportive housing apartments are available in a variety of locations throughout the City of Pottsville.

For additional information, please contact SAM, Inc.’s Housing Coordinator at 570-621-2700.

PATH (Projects for Assistance in Transition from Homelessness)

A full time PATH case manager is available to assist individuals who have a mental health illness and are homeless or at risk of homelessness. Individuals who need assistance are not required to have written documentation of a mental health illness in-hand during the intake process. Assistance may be provided to individuals who have written documentation of a mental health illness or who initially self-disclose a past or current mental health illness. However, all PATH enrolees will eventually need to provide proof of a mental health illness.

Two types of assistance are provided – support services and financial assistance. Individuals who have a mental health illness and are homeless or at risk of homelessness may be eligible to receive financial assistance through PATH. Financial assistance is provided in a variety of ways including payments for first month's rent, apartment security deposit payments and the provision of basic household supplies, as needed. The PATH case manager provides a wide range of support services including helping individuals secure pertinent documents, connecting individuals with available support services and representing individuals at meetings with agencies, landlords and other entities. The PATH case manager also serves as a “point of contact” for the two county housing authorities.

For additional information, please contact SAM's PATH case manager at 570-621-2700.

Housing Contingency

Housing Contingency provides financial assistance for consumers in the priority population who have CCBH insurance and who are in a housing crisis. Housing Contingency supports individuals who are enrolled in SAM, Inc. and have a case manager. When a SAM consumer is homeless or at risk of homelessness, Housing Contingency monies may be used in helping that consumer secure an apartment.

If the team of professionals who are working with the consumer determine that the consumer needs assistance to move into an apartment, and that the consumer can then later pay his/her own housing expenses, then Housing Contingency becomes an option. Contingency funds are limited but may be applied to first month’s rent, a security deposit, household needs and other unique needs. Decisions are expedited and are consistent based on the oversight of the Housing Coordinator.

For additional information, please contact SAM's Housing Coordinator at 570-621-2700.

Supportive Services for Veterans Families  (SSVF)

SAM, Inc. works in partnership with Opportunity House to provide housing assistance to Veterans and their families in Schuylkill and Berks counties. The Supportive Services for Veterans Families grant provides staff and funding to assist Veterans and their families when confronted with housing issues. An eligible participant must be a Veteran or a member of a family where the head of household or spouse of the head of household is a Veteran. The household income cannot exceed 50% of the area median income. The enrollee must also have a military discharge of anything other than “dishonourable” and have one active day of service. Participants must either be homeless or at risk of homelessness.

SAM, Inc.’s specific role is to provide referrals and assistance to Veterans and their families who reside in Schuylkill County. SAM, Inc. provides these services through our Housing Coordinator in partnership with Opportunity House staff who are involved in the Supportive Services for Veterans Families grant.  This assistance may include, but is not limited to, intensive case management, rental assistance in the form of security deposits, first month’s rent or payments of arrears, moving expenses, basic household necessities, child care expenses and assistance with utility payments.  All assistance is tailored to the individual’s specific needs.

For additional information, please contact SAM's Housing Coordinator at 570-621-2700.

Transition Age Youth (TAY) Housing Project

The goal of the Transition Age Youth (TAY) Housing Project is to assist transitional age youth (ages 18 through 25) in securing permanent housing.

The enrollment requirements of the program are: consumers need to be active with SAM, Inc., affected by a major mental health disorder (priority population), be in need of securing permanent housing and need to have the ability to be able to move toward becoming independent. Those TAY who become enrolled are eligible to receive:

  1. Rental Assistance
  2. Security Deposits
  3. Furniture
  4. Household Supplies
  5. Monies to Secure Proper Identification Docs
  6. Any other expenses deemed appropriate by the TAY Committee

TAY referrals will need to be approved by the TAY Committee before receiving funding. Additional funding will also need to be approved by the TAY Committee.

For additional information, please contact SAM's Housing Coordinator at 570-621-2700.

Motel Vouchers

In certain cases, emergency short term housing is needed for individuals who have a mental health illness, or who are thought to have a mental health illness, and are homeless. Because there is limited emergency homeless resources available in Schuylkill County, SAM, Inc. provides assistance for individuals who have a mental health illness, or who are thought to have a mental health illness, and are homeless by providing motel vouchers. Vouchers are short term solutions and are usually limited to one or two nights. While residing in a motel with an emergency voucher, SAM, Inc. staff quickly respond to the individual’s housing needs and work to move that individual into a more stable housing environment.

For additional information, please contact SAM's Housing Coordinator at 570-621-2700.