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Tioga County Commissioners, from left, Mark Hamilton, Roger C. Bunn and Erick J. Coolidge.

 

“It’s very obvious to us that SAM is putting a lot of thought into their management. We’re able to discuss different tools we never thought of before and we’re able to implement those in quite a rapid manner.”
– Commissioner Mark L. Hamilton

The Tioga County Board of Commissioners wanted to maintain the same level of services they’d been providing, but do it in a more efficient and cost-effective manner, so they reached out to Service Access and Management for help.

“We came to a point where it was necessary to make some changes to be more efficient in our delivery to the service and retention of people. Doing this through a company makes the hiring process easier,” Commissioner Roger C. Bunn said.

Commissioner Mark L. Hamilton said SAM went above and beyond helping the board with its hiring issues. “One of the reasons we looked at SAM was our inability to quickly hire folks. Once we started working with SAM, we realized they could do a lot more for us than we were even looking at. We were very happy to bring them on board.”

Commissioner Erick J. Coolidge said SAM made an instant connection with the department and was there to explain the various rules and regulations and help the Board of Commissioners work through all of the funding sources.

“The ability for them to work through the myriad of funding sources was a very critical element that complimented not only their expertise but their ability to find the resources to complete the process and deliver the service,” he said. “They were able to lead us and guide us without hesitation. We work collaboratively but we respect their management practices and expertise.